A new report asks the UK government to support libraries to reduce digital inequalities.
Government services are increasingly online and digital. But this digital transformation is leaving marginalised people behind.
The report is based on surveys of library computer users and interviews with staff and volunteers at the Oxfordshire County Council Libraries.
It found, for example, that almost thirty percent of library computer users don’t have smartphones or computers at home. Many did not have internet connection at home.
The report recommends increasing the staff's digital skills, library funding, and volunteer recruitment. Increase community awareness - let people know that libraries welcome those excluded from services such as free wifi and computers.
Digital skills are important but also mental health, especially those suffering from social and economic consequences of COVID19.
The report focus on Oxfordshire libraries, but the lesson are for libraries everywhere.
Governments! Support libraries because they welcome those who are digitally excluded.
Original article:
Public libraries can help bridge the digital divide: Oxford report
Original study: